Heather Ross Shop


Frequently Asked Questions


Dedications

Heather is happy to dedicate books and art prints. Please put your dedication in the "notes" section during checkout.

Processing Time

After you place your order, you will receive an Order Confirmation email. Our current processing time is 1 to 3 weeks.

Collectors Packs

Collectors Packs are purchased by making a non refundable pre-order deposit a few months in advance of release. Once it gets closer to the release date, we will send you an email to make the remainder of the payment, including shipping and handling. Please double check that your email is correct when making pre-orders.

Creating an Account

  • Click "Sign In" on the top right of the navigation bar
  • Click "Create Account" in the bottom right of the sign in pop up

Workshop Cancellation Policy

Our cancellation policy is pretty simple. If you need to cancel, we try to fill your spot. If we are able to do so, we give you your money back minus $50. Obviously, the more time you give us prior to a workshop, the more able we are to quickly fill your spot and refund you.

 Studio Sales

Due to the large volume of orders we receive during the studio sale, your order will ship in 1-3 weeks. We are a two woman team and will get your order out to you as soon as possible. Fabric is ripped to order and art prints are printed to order. You will receive a shipping confirmation with a tracking number a few days before your order will ship out. The tracking number will update within 72 hours.